Privacy & Cookies Policy
AH Loder Advisers values the personal information you provide to us. This Data Privacy Notice explains how we protect your personal data and how you can control how we use your personal information. If you want to change the way in which we use your data or if you have a question about how your personal information is used please contact us using the methods below:
- Email: contact us
- Phone: 020 7042 9290
- Postal address: 12 Elystan Street, London SW3 3PW
The information we collect
We only collect information that you give us in the course of us providing you with a service that you have requested, or when you ask us to contact you. Sometimes other companies may pass on your contact details, but we check that you have given permission to do this. Ordinarily we will only ask for the following information:
- Your Name
- Your Company’s Name
- Your Contact Details
Should we do business with you, we may require additional information about your company including financial information.
The legal basis for processing your personal data
In general, the reason we will be processing your data is because it is necessary for the performance of a contract between us or because you have consented to receive information from us.
There are times where we will want to tell you about new products or services we are offering and newsletter. In this case we shall be using legitimate interest as the basis of for processing.
Cookies are small text files that we use to improve your experience of our website. The cookie file is generated by our website and is accepted and processed by your computer’s browser software. You can disable the cookies using your browser’s options, although if you do this you may not be able to use some of the services shown on this site.
AH Loder Advisers sets no third-party (tracking) cookies in your browser.
First-party cookies are those set by our server. Third-party cookies are set by a server outside our control. AH Loder Advisers only sets first-party cookies, to store any custom preferences. First-party cookies are set by our web server and shared only to our domain.
First-Party cookies we set are:
- WordPress preference cookies
- Google Analytics cookies
How we use your data
We use the information you give us in the following ways:
- provide you with the service or information you have requested
- keep you informed and updated on relevant products you may be interested in
- improve our website and the range of services and products we provide
- provide you with useful information such as our newsletter, events and experiences
We do not store credit card details.
Who we share your data with
We will not share your data to any other company without your prior consent. We will never sell your data to another company.
However, we do use the following companies for our business operations who process your data under our control:
- Pipedrive for our sales operations
- MailChimp for our email marketing campaigns
- Ambrit who provide website hosting
- Google.com who provide email hosting and website analytic services
We do not transfer any data outside the EEA.
Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required to by the police, the courts, or for other legal reasons.
Keeping your information safe
We take data protection and data security very seriously. We have implemented a number of organisational and technical measures to ensure that only the people who need to see the data are allowed access and that the data is protected when stored and transmitted.
Our data retention policy details the length of time we keep the various types of personal data for. There are some statutory data retention periods that we must comply with, e.g. financial information must be kept of 6 years, but in general if we have not been in contact by you for 4 years, we shall delete the personal data we collected from you from our systems.
We want the information we hold about you to be correct. Therefore, if you have new, or updated, information then please tell us about the changes. You can do this by emailing us at firstname.lastname@example.org or by calling us on 020 7042 9292. If you email us or call us we will not do anything until we have verified that you made the request.
Subject Access Requests
It is your right to know what personal data we hold about you. If you want to find out this information, then please write or email us to make your request. Once we have verified that it was you who has made the request we shall respond within a month.
If you do not want us to hold personal data about you any more, you can request for the data to be deleted. As long as there are not statutory reasons for us retaining the data for a certain period, e.g. financial transaction data must be retained for 6 years, then we will remove your data immediately we have verified that it was you who made this request.
What if you do not want to hear from us?
If you decide that you do not want to receive information from us any more, the either click in the unsubscribe link on our newsletter emails. We will then stop sending you emails immediately.
If you have a complaint please contact our Data Protection Officer who will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/
Links to other websites
We review Data Privacy Notice regularly.